FAQs

Where can I use my FUELmax Fuelcards?
You can choose between 4,590 outlets around Australia! FUELmax Fuelcards are accepted at all BP, Ampol, Caltex, Shell, OTR, Liberty, Westside, Reddy Express and United service stations. That’s up to 75% of all service stations in Australia! You can choose the networks that suit you best.

What fees or charges apply when I open an account?
No joining fee, set up fee, or card issue fees apply when you open a new FUELmax account. We only charge a tax-deductible fee of $1.09 per week for each vehicle or driver card. Learn more about our competitive pricing and payment terms.

What sort of reports can I get access to and do they cost extra?
Our comprehensive reports include GST and are free of charge to all account holders.

How do I order another set of FUELmax Fuelcards for an additional vehicle on my account?
Just phone 1300 152 545 and we’ll arrange new cards for you, or download our client order / adjustment form and email to service@fuelmaxfuelcards.com.au.
Remember to quote your FUELmax account number.

How can I order a replacement card?
Phone 1300 152 545 as soon as you can. We will cancel your cards immediately and order replacements for you. Please
note that a small replacement fee applies.

I’ve forgotten my PIN number. What do I do?
Phone 1300 152 545. After verifying that you are the card holder, we will reset your PIN straight away.

I’ve changed my bank account or credit card. How do I update my payment details?
Phone 1300 152 545 and let us know the new details. Have your FUELmax account number ready.

If you have any other questions, just contact us.